Woolworths Fin Services - Store account card NOT holiday repayment period as per announcement by Woolworths

Woolworths sent an email to say that they are offering a 3 month holiday on settlement of their store accounts. I took advantage of that.

Last week I received a phone call and was advised that my account was overdue and when would I be making a payment. I explained the above and was told that I had it wrong. I made a payment.

There's more to the story, but my complaint is above. I phoned customer services of Woolworths Financial services. They told me to write an email online. I did that. It bounced back telling me that another company will phone me or email me. Nobody has bothered responding.

I am hoping this gets someone's attention to tell me whether this has affected my credit record???? If so, what is my recourse? This goes completely against your assurance. Perhaps everyone should sit up and pay attention.