Woolworths false advertising

I bought juice that was on special online on the Woolworths website to collect at their store in illanga mall. The total cost was about R67 for all 10 juices. I was called the next day to tell me that the Juice was out of stock of which I told the lady that the Woolworths policy does allow them to substitute for the same price and she should do that as it was done before when I had bought items only to find that they are out of stock and a substitute was given for the same price, she agreed and said she will process my order. I was called to come collect of which I did. A few days later I woke up to an overdrawn account with an amount of R200 and something and I complained through their complaints department email and I was given a lousy response which did not satisfy me, I rep**** back on that email and I did not get a response till today from the lady. I am very disappointed in Woolworths and don't think I would recommend it to any of my friends or family. If no response is received I will take the matter further to the ombudsman.