Woolworths fails to respond to complaint.

On 27 January 2015 I purchased a 125g packet of Lays Lightly Salted from Woolworths. It was only opened two days later, and I found it to be stale. I contacted Woolworths on 29 January to lodge a complaint. Their response was prompt, and I was assured they will be in contact with Simba regarding the matter and come back to me. By JULY, nobody has come back to me. I emailed the Woolworths employee who contacted me - no response. I then went ahead and contacted Simba myself, only to find out that nobody at Woolwoths has informed them about my complaint. I even sent Woolworths Customer Care an email informing them, and after SEVEN months, nobody came back to me. Shocking Customer Care from Woolworths! Simba was very helpful and sorted out my complaint right away. I am very, very disappointed in Woolworths. One would think that they take a personal interest in their customers.