WOOLWORTHS FAILS TO REFUND CANCELLED ORDER

On Wednesday, the 4th February I ordered some platters and groceries from Woolworths to be delivered on the 5th of February because I was expecting guests from overseas to arrive on Friday, 6th February at 10:00 am. On Thursday afternoon after 17:00 I get a call from Woolworths' delivery service that they cannot deliver the goods as they can't find the place. I immediately contacted Woolworths' online dept and told them that if they cannot deliver they must cancel the order. The lady then told me that they would deliver on Friday between 10:00 and 13:00. I told her that that's not acceptable as I needed the goods for Friday at 10:00 am and repeated that they must cancel the order. To my dismay , Woolworths debited my credit card on Friday, 6 February with the full amount of the order R444.96. However, despite the fact that I had instructed them to CANCEL the order, I have not been refunded by Woolworths for the goods I DID NOT RECEIVE!!