Woolworths Fails To Do The Basics!

It all started when an old credit card account I had with Woolworths more than 10 years ago suddenly appeared on my credit report as an active account. However, I closed this account way back then! I have been trying to get a simple closure letter from Woolworths to send to the credit bureau for the last month now, calling and calling and calling Woolworths, and each time I request the closure letter they keep sending me letters containing incorrect details, rendering the closure letter invalid! This time they send me a letter addressed to Mr Soopee! Who is Mr Soopee Woolworths?? Plus the physical address, after updating it twice over the weekend with two different agents at Woolworths, is still incorrect. To top it all off, the letter does not even reflect the account number in question, which obviously is the main cause of everything. Woolworths, how difficult is it in reality to correctly type out a closure letter and send it to a client? Are you not capable of completing this very simple task? Does it take more than a month to do so? Woolworths, need I remind you of the seriousness of this matter that I am trying to resolve as it implicates you as an organisation? Going forward I now hold you responsible for this matter with the credit bureau since you refuse to send me a simple letter so that I can rectify a serious problem that clearly implicates you.