WOOLWORTHS - FAILED TO UPDATE MY ACCOUNT AS PAID

The below is what i sent to Woolworths now

Good Day

Attached please find the final payments I made to the above mentioned account, however when I requested an ITC report the below still appear,

Can someone revert to me URGENTLY regarding the below and advise what is happening here,

My details has changed to the below ********** 587 ********** or my work email

This is a matter of urgency i am trying to purchase a vehicle and this appear on my ITC REPORT,

Kindly forward me my PAID UP LETTER

Regards

Rene