Woolworths extremely poor delivery service

My daughter in USA gave Woolworths an order for Priority delivery Wednesday 5 July. Nothing was delivered. I have spent the entire morning trying to get somebody at Woolworths to determine where this delivery is. The call centre didn't help, Customer Service has not rep**** after 5 hours. Head Office say they need 24 - 48 hours to resolve my query!!!?? All they need to do is phone the courier they use and they can contact the driver with my package - 2 minutes work!! Worst service ever.