Woolworths Express Delivery

I placed an order online for an item, paid for express delivery. Item was ordered and paid for before 11h30 on Wednesday 14 December in order to qualify for next business day delivery and 6 days later still waiting for delivery.

Contacted online help line at 16h45 on 15 December as parcel had not yet arrived, was told parcel was with the couriers out for delivery, requested a change of delivery address as the business address closes at 17h00. Phoned again around 17h45 and was given a 24-48 hour response time for my query. Not bad for a next business day delivery which I had paid for. Called the help line again on Monday 19 December, had a very helpful gentleman who actually tried to help me by contacting the courier company. He called me back to advise that they would treat as urgent and refund my Express delivery payment - fantastic, but doesn't help me get my parcel on time. 10am on 20 December after a 4th call, still have no idea when my parcel will be delivered, can see my daughter opening an empty box on Christmas day thanks to Woolworths and their couriers' ineptitude. Oh and every time you log a query, it's another 24 - 48hr turnaround time, might get my parcel in time for Easter.