********** Woolworths Experience!

My first time using woolworths online shop portal has been a ********** experience.

Synopsis: Sale happens - I place order for item i require - Tuesday 5th November Told by Monday 11th - I will have my order

It is now the 20th.

Followed up multiple time via call and email.

No solutions - no answers - emails asking if I have my parcel - when I call today am told my parcel is back at warehouse after failed deliveries - I supp**** a work address with clear instructions of times. There would always be someone available.

I have been told that the parcel is gone to warehouse and my item - sale item - which is sold out may have been sold and i can get a refund????

Excuse me - at any point after taking my money?????

Please if anyone can make this make sense.

This has been a disaster. Hate having to waste my time typing out this when a store - brand like this should surely have a better way of handling this!

At each point and each person that I have dealt with has failed.