Woolworths employees unwilling to resolve problems

I made a mistake paying my installment into a redundant W Visa card account. Immediately on 18 Jan tried to remedy problem. Jacaranda Centre said must supply proof of payment. Got the EFT proof. Menlyn Centre lady battled almost 2 hours with Financial services and sent 2 e-mails with proof on the 2 Febr 214H16 to [Email Removed] Who promised to resolve. Had a call regarding my W store card account weekly and explained every time the situation.Every time a promise it will be fixed. 2 March,*****ba said notes were on the system, will now be fixed. Note was sent to CC department to return money. Getting every week SMS stating final warning,will be listed. Received a call today @ 11h11 from a Colin being extremely rude because I am not paying my account. He was very irritated during the call. Eventually admitted that he sees the notes on the system. then told me I must just be \patient\" the money will be returned.When I asked him what does he mean, I must be patient when they are phoning me every week threatening to blacklist me, when I hve been asking their help.He then put the phone down in my face.I cannot get to speak to a manager or somebody able to help. SMS today final"