Woolworths, Elemis and Gatineau. Filthy products delivered.

I'm not even sure where to begin. Two weeks ago I placed an online order for some skincare with Woolworths. I ordered two Elemis products and two Gatineau products. Two of the four items I received were filthy. The Elemis product box was completely destroyed and had damp marks. The Gatineau product doesn't come in a box but had sticky substances all over it and the seal was covered in dirt. I immediately contacted the online customer service and the nightmare really begun. I spent a total of 3 hours over the past two weeks following up on this issue. They kept saying someone will resolve but no one was taking responsibility. I demanded to know how they can willingly individually wrap these disgusting products, stuff in a box and send to the customer! I wanted to know how do they store skincare that's worth thousands of rands!!! As if this wasn't enough, I used my "birthday" voucher for the purchases and I'm told their can't refund me my voucher even though I returned all the items for a refund. Happy birthday to me... isn't it Woolworths? Where's the service? I'm still waiting for the manager to call me, which I was promised he'd do yesterday!!! The standards are being dropped, not the prices!!! Disgusting.