Woolworths Eastgate pathetic service: From management to staff

Woolworths Eastgate Mall- I am appalled continuously by the terrible service that the company provides. I have complained on many occassions and received half hearted attempts at apologies. To date i am still waiting for a manager by the name of Imraan to call me back with assistance. I have bought twice food from there that was past the sell by date(this issue was resolved, i was given a R30 consolation voucher of which i dont even bother to claim as my effort to get it costs more/as well as i was told to come and get a replacement of the other package) However i have added this here to show the heights of patheticness that is the store! I purchased a pair of shoes, i lost the till slip and wanted to return them. The shoes had all original packaging and labels etc as per the returns policy. I was told that i cannot return for a cash refund and i can only swop for another product of the same value. I ultimately swopped for another product of the same value. When i requested a till slip for the purchase(swop), i was told a till slip cannot be given to me as i did not hand in a till slip to exchange my original purchase with?! The person who i assume is the supervisor for returns together with her minions then continued to explain to me slowly like i was a child. I requested the returns policy on the back of the till slip, and pointed out no where on the returns policy does it state i cannot receive a slip and do not receive a slip for a return without a slip. When i asked the lady if i need to exchange the stuff what will i do, she rudely told me you can keep exchanging till you happy but you wont receive a slip. I was so disgusted and reached my limit that i called the store manager when i left, i was transferred to the second in charge i assume. She apologised profusely and admitted that a slip could be given and there was no need for a fuss. I was then called by Imraan and he apologised again and said he will take up my various issues. He also said he would call me back in an hour with a way forward and i could have a slip. I waited, i called back a week later and i still have not received any feedback. I was told to come to the store and meet with the managers i spoke to for an apology etc. However the service of Woolworths eastgate is so pathetic why would i even want to shop there again? I rather drive 40km away to shop at another store.

To date, the shoes i did exchange and have now in my cupboard, are by the way damaged, still with original packaging. That is the type of stock that is sold at Eastgate woolworths, expired damaged goods. Be it food or clothing, their quality lacks seriously.

For such a huge store, they need to learn how to operate.