Woolworths double debited my account

I tried to place and order on Monday without success.

I tried to pay using a gift card and then pay the rest using my credit card. The app not only depleted my entire gift card but also double debited my bank account. Then the app informed me that payment was unsuccessful and that the order could not be placed. This is tantamount to *****!

I have tried phoning customer service (no one answers), I have sent 3 emails and no one has contacted me regarding this incident. I am out of pocket almost R1400 and Woolworths has not made any attempt to rectify this situation.

This is an extremely disappointing experience for me and not the service that I expect from Woolworths. If other smaller companies can assist their clients and get back to them in a timely manner, then why can’t you???