WOOLWORTHS - DONT EXPECT CUSTOMER SERVICE EXCELLENCE - THEY HAVE NO IDEA WHAT IT IS!!!

I have been a Woolworths customer for many years and I spend approximately R5000 per month. In January, I forgot my in-store card at the teller in the Bayside store. When I went back to retrieve it, they could not find it... They said they would look for it and revert. After a week or so, I still had heard nothing. I was helped at the small Sunset Beach store, when I tried to pay for goods using my account number, in the absence of my in-store card. This method of payment could not be done without the sequence number of the card. So I ended up paying cash for the goods. However, this store's helpful staff then called their Financial services department, with a view to ensuring that I received a new card.

It is now mid-May and I have just got off the phone with financial services, who informed me that they have no request for a new card on the system, but did confirm that my card was blocked???Really....by whom? on what date?why? How is this possible? What kind of service is this? How do I get my new card? Can you get me a card delivered tomorrow to my home address, seeing that I app**** for a replacement in January? I was told no...it can take 6 weeks...really? Why is that Woolworths?

Woolworths can treat their customers like they want to, yet we must always tow the line or whilst they can treat us as they wish. SORRY WOOLWORTHS....THIS IS **** POOR SERVICE AND YOU HAVE LOST MY CONFIDENCE IN YOU! LET'S NOT EVEN MENTION YOUR POOR STOCK ROTATION POLICIES AND THE FACT THAT YOU ARE ALMOST ALWAYS OUT OF STOCK OF KEY ITEMS ON FRIDAY EVENINGS!! GAME OVER FOR YOU! RSA - WAKE UP....

IC ROSS