Woolworths doesn’t want to refund me

Made an online purchase on the 27th of june 2022, A week to 2 later my parcel was still not delivered i called to make a follow up and was told that my parcel was delivered and someone by the name of PENNY received nd signed it on my behalf,even though i told them i dnt know anyone by that name they still insisted,i was calling almost everyday and still they were telling me nonsense,the 4th week now i am told that the parcel was returned to the warehouse due to incomplete address and only to find that PENNY is somebody from the warehouse.Then m told that the things I ordered were out of stock …i then asked for a refund still I cannot get my money back until today the 31st of July 2022.last i spoke to a guy called IMAAD nd the he asked me to send a copy of my id nd proof of banking which i did but still they dnt want to send my money back.

This is pure inhumanity coming from a big Store like that.i dnt know y is it so hard for woolworths to just refund me .they dnt evn reply to emails anymore when i call i am being sent from pillar to post