Woolworths doesn't respect me as a customer

I'm now even more than convinced that Woolworths is the worse company I've ever had to deal with and I had to deal with the SAPS. How can your complaints department tell you to do the same thing you're complaining about. What kind of solution is that. To me it's clear they don't care about customer service at all. Imagine I've been to the store three times and did what they said I should do without any results. Now when I complain for the second time I'm being told to go back or call again for them to send a card I've lost interest in.Looks like they want me to beg them to send me that card and I'll never do that. So as far as I'm concerned they can just keep their card and close this account. I don't wanna have any kind of relationship with a company who doesn't respect their customers or their time. This is good riddance to bad ******* cause that's how I feel about Woolworths, worse of the worse.