Woolworths doesnt followup,nor do they take accountability.I dont even want to mention an explanation

Woolworths Food Parktown Quater debited the same amount from my account twice on the 18th of August. I went to the store the first time and they requested I bring a Bank Statement, which I did. And it clearly showed 2 amounts that were debited from my account that was not yet processed. I had to go to the store to enquire because no one bothered to contact me about the issue after I had left my contact details.I went back again on the 22nd and was told to wait for 48 hours. Fast forward to Wednesday, 48 hours later.No one contacted me, I had to go to Woolies to find out what was happening. I provided my bank statement once again. Which showed 1 amount that was processed and the second one was clearly indicated Woolworths on my statement but was still unprocessed. What baffled me is how they handled the matter today. I was told that Woolies debited the amount once, I need to contact my bank and find what the issue was without them taking accountability of the other amount that was debited out of my account but not yet processed. Firstly, I wasted my time going to the store cause no one bothered to follow up, secondly being told to ask my bank where the money is when it clearly indicates Woolworths as a reference, and someone insinuating that I'm lying cause of the 1 amount was processed. And lastly , it could have been handled so much better if they investigated about the amount that clearly shows that it was debited but not yet processed. Another manager called me, telling me the same thing.

None of them could explain the unprocessed amount that was out of my account with the Woolworths reference, none of them.