Woolworth's doesn't care about client, money first and no exchange

Dear Woolworths...... for a giant retailer, you have little consideration for customer care, which is a very disappointing. You allow people to shop thousands of rand worth of winter essentials, as you advertise, but have no consideration items don't fit as you does not allow exchange. I'm not talking bout baby cloths or underwear, the normal stuff that we now cannot be exchanged. Due to lock down, you as a Giant Retailer should know it's not allowed to go and shop as a family. My wife, spend 5 thousand rand plus on winter essentials for the family, 1 piece of clothing doesn't fit and your management team acts like it's the worst crime against lock down rules. So, you allow people to spend thousands of rands, you don't put up notice boards that if items dont fit, no exchange is allowed, knowing that, especially children cannot accompany their parents when shopping. So what now Mr Woolworth's, during these difficult circumstances....we would expect some sense for humanity or logical thinking.