Woolworths doesn't care

On 29 March I placed an online order for my Estee lauder skin care, money was deducted from my account and I didn't mind, a few days later I check on my bank account statement and I realise that I have been credited with the same amount that I made an order with... I let that slide and since Woolworths decided to credit my money back, I thought the order was canceled (because nobody contacted me about it) I then decided to make alternative arrangements for my needs. I then received an sms telling me that my parcel is on the way now on the 6th of May. Nobody cared to call me to ask if I am still interested in buying those products, if I can still afford to pay for those goods since we have a pandemic that has affected most of our jobs, if y'all can continue with the transaction since it has been OVER A MONTH since I placed that order. Instead you guys go into my account and debit that amount of money without communicating with me first. I am so disappointed with the service I have received from u guys, because I don't have money lying around waiting for u guys to do as you please in my account I have other needs and Woolworths has messed up my monthly budget, because of lack of communication. I sent them an email to customer service on the 8th of May... They don't care and haven't said a thing till now.