Woolworths does not have proper customer care for online orders.

I'm greatly disappointment in Woolworths online.

I ordered a bouquet of flowers to be delivered on Sunday, February 4. When the allocated delivery slot passed, I phoned to enquire and was told they couldn't deliver because my details in the Woolies app were out of date so the driver probably couldn't get a hold of me. That was understandable, so I asked them to update my details and reschedule the delivery to Monday. Monday came and the same thing happened so I had to postpone the delivery to Tuesday. The same thing happened for the third time and I was told they "might" deliver the following day. No explanation was given as to why the delivery couldn't be made and what makes matters worse is that no communication is made until I call to follow up and the delivery is postponed to the next day. It's now become a cycle and this is just unacceptable!

The flowers were supposed to be a birthday present for my sister and Woolworths online has turned it into a bitter experience and no accountability is taken.

As a customer, I feel extremely taken for granted and to say I'm disappointed is an understatement. I still don't have my order their team is beach balling from different departments with no clear solution of indiciation as to when the order will be delivered- it's been 2 weeks now!