Woolworths does not deliver

Woolworths delivery is very disappointing. I ordered flowers to be delivered to my ill mother a week in advance. The order allows you to choose a date/day and time for the delivery. The flowers were not delivered on the day I selected (21 December 2020). On 22 December I got an email that the order was being processed, but the flowers never arrived.

I have contacted Woolworths via email at least 5 times (I occassionally get a response saying I'll get a refund, but I still haven't got one), on the phone (they often don't answer, or say they have tried to call me but I have no missed call), and via Twitter (they responded but didn't follow up). This is beyond disappointing service from Woolworths. It's been over a month and the issue is still not resolved.

I've been ****med out of the money I paid for the flowers and the delivery!!! I've now contacted my bank to try reverse the transaction.