Woolworths does not care about customers/people

Went to Woolworths Castle Gate in Pretoria on 2021/12/13 and Raining, this was around 4:30pm on the way to fetch the kids from Crèche so just made a fast stop to get our food for the night. Got our food and proceeded to the till. At the till something went wrong with the machine, upon swiping it went online and offline intermittently. In this process the transaction went off my bank account twice. I showed the bank notifications to the cashier, a manager was called and they simply advised the transaction will be reversed and continued to swipe. Eventually my account ran out of funds, and was failing due to insufficient funds. I was told that i should not worry the money would be refunded by the bank 24-48 hours and if not i can bring bank statements and will be refunded. However, we need food now and had no more funds. No arrangements could be made to get the food and was forced to leave empty handed and totally broke. This was the worst experience of my life which i will not forget. We now had to borrow money from friends to get food for the night since Woolworths now had all the money we had until payday, and we were in a situation where we would need to make a plan to feed the kids and ourselves until this gets sorted out. Its really not acceptable and there are so many better ways this could have been handled from the first transaction timeout up to refusing a mother food for her family after it was obvious the issue was between the store and the bank, and since upon each swipe of my card, a SMS was received and i could show the money being deducted they didn't stop just kept on going try after try.