Woolworths do not send statements to enable a person to pay their account

The finance department is nonexistent. Woolworths is my primary store where I purchase 90% of my clothes, I pay with my own Credit Card but the odd times I will use the WW card to pay I am talking about an account of R38 and this month R56. The problem is that I cannot pay my account. As SUDDENLY THEY HAVE STOPPED SENDING STATEMENTS.!!!!!!!!!!!!!!!!!!!!!!!!!! HOW CAN I SMELL WHEN TO PAY. yet I am inundated weekly with more than 8 newsletters from them. If Norman Thompson was still Financial Director this would not happen. and then i get Nationwide a subsidiary of Woolworths to phone me only to put the phone down so they can show that they have phoned. They don't stay on for a second. Although I was phoned by a young guy who put the phone down on me when I told him my story. I will report him, but I am sooooooooooooooo disappointed in a store where I get 50% of my groceries and 90% of other goodies. All this drama for R56 and i still don't know how to pay it as I don't receive statements. M Malan ***