Woolworths DISGUSTING HARASSMENT

I have a Woolworths account. I have been paying intermittently. I lost my job June 2021. I made an arrangement to pay Woolworths R100 a month starting April 2022. I paid it in March and still received calls and messages from their collections agencies saying no arrangement was in place. In June 2022 we lost everything in the floods in KZN when our building was flooded. I have communicated to Woolworths by email, but my mails went unanswered. My account was then handed over and my credit report listed as a default. I spoke to their collection agents last week who told me to contact Woolworths directly which I did. I spoke to an agent who said I’d need to speak to someone in collections and she’d request a “call me back” from them which I’d receive in 24 hours. They DID NOT CALL.

Today I received a call from a rude woman who says my account has been handed over to their firm. They have no record of any payments I made since June 2021, when I explained my circumstances she said “the floods were 3 months ago so what’s your excuse now?”! THE FLOODS WERE LAST MONTH!!! 09 April 2022 to be exact!!!!! How disgusting and insensitive can a person be? Well done Woolworths, your people have officially crossed the line from *********** to DISGUSTING and DISRESPECTFUL, and YOU don’t return your calls or emails. FIX THIS!!’