Woolworths disappoints yet again.

I placed an online order on 7 May and have not received the items or any proactive communication or updates.

I only received feedback after I followed up on 19 May (ref: WW-436421-Y2Y7D7), where I was informed that the order had apparently been “sent back,” without any prior notification to me.

I was given limited options (refund or reorder depending on stock availability), which is unacceptable as I purchased items during a sale and should not be disadvantaged due to internal processing issues.

I was promised further feedback, however it is now more than 48 hours later with still no response or resolution.

To make matters worse, I received an email requesting me to review items I never received.

This reflects poor communication, lack of accountability, and poor customer service. I am requesting urgent resolution or a fair alternative outcome.