Woolworths disappoints on Mothers Day

I ordered flowers online for my Mother to be delivered on the morning of Mothers Day (specified 7-9 AM delivery). They charged handsomely for the service, but I knew that my mom would receive her flowers on Mother's Day and it felt worth it. At 10:00 AM the driver contacted me saying that he had arrived at the house. This was too late as my mom had already left the house for church, which was why I specified an early delivery. I asked the driver to please return at 11:00 AM when my mother would be back home. I waited until 15:00 PM before hearing back from the driver about the delivery. By then the flowers had been in a warm car all day and did not look fresh and pretty. Very, very disappointing service from Woolworths. Why ask me what time to deliver and then not meet that time? And there was no sense of urgency no matter how many times I called to ask if the flowers would be delivered. I will not be trusting Woolworths delivery service again and will be spreading the word of their poor customer treatment and delivery services.