Woolworths disappointing with False promises

In Dec 2024 I placed an online for clothing and makeup from their Sale. A week later I received notification to collect my online order from my click and collect store. To my surprise, I received someone else's order. I called and spoke to Bahia at the call centre in CT. She arranged for the other persons order to reach them but forgot all about mine. I called for weeks following up with mine but she kept leading me on with false promises, and no resolution. I used my airtime to follow up for over a months. In mid Jan Bahia then returned my call saying that my order was lost and she would refund me and compensate me with a R200 compensation voucher for my loss and inconvenience. Every day for a week, I called regarding my money and I was told that finance needed to approve. I have to date not received my full refund or compensation voucher even after numerous emails and calls. Their customer service keep covering up for her. Frankly they are all promising with false words but no action. They have frustrated me and they have no regard for their customers' losses or how they feel. They should not lie to people and make unrealistic promises. Bahia like all their call centre agents are just out there to make this company look good.