Woolworths Disappointing online services

What a disgusting 🤮 online service !!!! What a useless website, I think they must just discontinue the online service platform. One cannot even track their order, you don’t get a notification that your order is out for delivery wow. I ordered items on the 27 of April 2022 and till today I have not received my parcel, it was scheduled to be delivered on the 6th off May 2022.

It sucks the fact that one can’t not change their contact number on their website, it sucks the fact that when they can’t get hold of you, they don’t send you an email notifying you that the parcel has been returned to the warehouse, you have to call them because they are not responding to their emails. When I found out my contact details are incorrect on their system, I contacted them and provided the correct contact details that was after my FIRST online order. They had a sale so I decided to order few items, and I waited for my parcel to be delivered, there was no luck until I called them and they told me that the driver could not get hold of me and I asked the to read the number on their screen, it was incorrect again. The 1st consultant did not correct my contact details on their system and guess what, the sale has ended and they can only process a refund now. I am like it’s not my fault klk and I don’t want refund I want those items because they were on sale, the lady managed to talk to her manager for them to reorder items and prepare for delivery, later the day I received an email saying one of your items is out of stock so we will process a refund. I went to check and the most important item to me (expensive one) is still available and I will get it with that sale price as the sale ended and I contacted them, I was like sure I want this other item delivered and you can process refund for the other items. I asked them to verify my contact details, guess what wrong contact details, please correct my contacts and please send correct one to the warehouse for delivery, the lady is confirming to do just as I tell her and even sent me a confirmation email that we have updated your contacts everywhere, your one item will be delivered in the next 3days. On the 3rd day in the morning, I am sending them an email asking them to check with their warehouse if my order has left for delivery and again provide them with the correct number, they never responded and nothing was delivered.

I decided to visit nearest Woolworth store, the lady at customer service called them, guess what, the parcel could not be delivered because of the incorrect contact number again, the lady is going to send a correct number to the warehouse and arrange for another delivery. Yebana Hayi ndiyahlolelwa asoze klk, meaning the warehouse still has my incorrect number. I want this item and with that sale price because it is now back to the original price, so the lady sent me another confirmation email that they have sent my correct number to the warehouse I don’t know how long it will take for me to get it thought.

While I am busy typing here I receive an email from Woolworths saying, the checked my order status it was not delivered because my “HOME ADDRESS” is incorrect, how??? because if the driver had my correct number and incorrect address, He was gonna call me and I direct Him and get my parcel. They are acting smart now, even worse my invoice has got the correct address. WOOLWORTHS SUCKS WHEN IT COMES TO THE ONLINE SERVICE PLATFORM!!!!! Their service is very very bad!!!!