Woolworths disappointing customer service!

I am highly disappointed in Woolworths Financial service department, was under debt review. I settled & closed my account in April 2021 (and they have this in their records also) In Feb2025 on the 14th Jan, I tried to do application for their clothing account and it was declined. I sent their financial service an email querying this, and even requested they give me a small amount of minimum 5K, to my suprize my account was not updated and was told to reapply again in 30 days. I sent them a mail again yesterday the 6th March to ask if they updated their records, as every time your application gets declined it affects your credit score. and till now their records are not updated. If anyone can let me know why does Woolworths do this, maybe it will make sense. I am very very disappointed in their customer service.