Woolworth's despicable service to date

I laid a complaint last weekend through this forum to date i have not been contacted by Woolworths s SA.

I called the call center Sunday 25th Feb and was not getting any joy so i requested a manager to b then put on hold for 20 mins. I eventually hung up.

Woolworth's has a new account holder i am shocked of the services you offer an the frustration you have coursed me.

Will i ever be taken serious has a client or is this just plain down compliance behaviour?