Woolworths despicable service

My daughter purchased a Mother's day gift for me in April'25. The size wasn't suitable so I exchanged it at the cntrl JHB CBD branch where (Faith - floor manager) and ever-since, I've had to return the morning slippers (×4 times) due to different defects. I sent emails to Woolworths customer service last year with only an apology, from them and they asked me to return the item and get a replacement.

Fast forward to this week, I've noticed that there was yet another defect on the slippers which I exchanged for the third time on 09/01/26. I spoke to the food manager at Campus Square branch (Thabiso Patrick) about it and even showed him the pics on my phone. He provided me with his email address and asked me to cc' him when I send my email that day, 11/03/26. On sending the email to *** and All the other email addresses as provided on their website, I was provided with a ref: no. WW-326484-B7H6G4. The next day, I got calls from Zikhona and Sephelele from Woolworths call centre's regarding my matter and I was promised the Ms. Tia Titus would revert back to me but sadly, that never happened. I ended up going to the Campus square branch to return the item and after lots of back and forth and even telephonically talking to they're Janine from their H/O, I finally got my money back but it doesn't end there because, as I explained to the managers Louisa and Grace in-store yesterday, us customers have always associated the Woolworths brand with quality yet this is not what I got yet they're stock is overpriced. I demanded that I be compensated for constantly having to return they're ****py items and that I am a student. They probably feel that because they refunded me then everything is okay. I want my funds for going up and down to return they're defective good coz Im an unemployed student.