Woolworths delivery ****

I ordered at Woolworths on-line on the 27th of November and paid for an express delivery which meant I was supposed to get my order on the 28th of November but to my surprise they did not deliver.

Called their 086 number the lady that answ helped me I. changing delivery address then she transfered me to a call Centre to speak to an agent instead of helping me she kept asking why the lady that assisted e before her did not send her an email which I had no answer to her question, then she suddenly told me that my order has not even left Johannesburg which left me confused because she first acted as if she doesn't know why I'm calling.

Today is the 1st of December I haven't received my order