Woolworths deliveries

I ordered online and received an sms that my clothes will be delivered on the day of the sms. I waited all day, there was no communication. I then decided to call woolworths online services today and they are saying the drivers could not reach me. My phone was never off and I kept going to the securities at work askies if anyone dropped off a parcel for me but nothing! If the drivers are too lazy to go to their designated places they should not lie! I'm very upset!