Woolworths: defective product

I bought fleecy lined synthetic boots WOOLWORTHS in the Waterfront on Sunday 18 July. I was so excited to be wearing warm booties. A day later I noticed that the stitching had pulled apart, obviously during manufacturing. I called customer care who promised that they would get the relevant person to call me back to discuss the matter further, needless to say, this did not happen.

I live in Hout Bay but the store here did not stock this product.

WOOLWORTHS, who does your quality control? Shocking. I will probably be required to drive to a store to return them, time and petrol will not be reimbursed. They will probably no longer have my size. I DO NOT want a reimbur*****t!!!!! I want another pair and compensation for my time and travel. #Woolworths # disappointed