Woolworths declines in both product quality and customer service, no Suisse Efficiency here

For the life of me, Woolworths seems to do worse each time, whether it is Woolies Dash (the packers mixing shower gel and foodstuffs without bothering to barrier bag the darn things) or getting a refund for a cancelled order - have the patience of a century for the latter, you will need it - or simply bad customer service at the tills, there is a real problem with training at Woolworths. Too bad, for us picky customers, the South African retail economy, is quite the cartel market, very oligopolistic, few big players dominate the market, and not much variety and wide choice for the customer. Woolworths is not as high-end with both product quality and customer service as it was about 40 years ago, and in the last decade since 2012, they have gotten worse on every front. Sprinkles of good service here and there, but for the greater part, a general picture of decline. There is, certainly, something wrong at the top that cascades to the bottom each time. As the Lonely The Brave song says, 'And the scene was unstoppable' - the Woolies decline in product quality and customer service, surely.