Woolworths Deceased Department is Disappointing and Frustrating

I am extremely frustrated with Woolworths lack of communication and assistance with a query regarding an account that I requested to be closed for a deceased person.The query was logged on at Woolworths East Rand Mall Boksburg. The emails with the relevant documents was sent to respective departments and no feedback. Since 22 September, no response, no issue resolved after numerous emails sent to *** following up. I went back to Woolworths East Rand Mall to complain and I was told to send all the emails that I sent to the Deceased Estates to this email address ***. No repose to date! I called the customer call centre and then I was pathetically directed to a WhatsApp number to communicated with a agent by the name of Bongiwe on WhatsApp, Bongiwe could not help! I was told by Bongiwe that she will escalate the matter to the deceased department.

It is unacceptable that I have still not received a response from Lucille Davids from the deceased department or anyone else from Woolworths. I am now on a mission to get into contact with the CEO of Woorlworths to complain.