Woolworths DASH services

Yesterday (30 Dec) are 15h30 I've ordered things to be delivered between 16h00 and 17H00. At 17h45 I phone the help desk whereby I was told they are busy with my order and it will arrive shortly. After 19h00 I phoned again and then they were closed. (Still not received anything)

This morning (31 Dec) I phoned the helpline again because my status on the order said delivered. When I spoke to an operator she said that she is so sorry she doesn't know what to do, the. theine cut out. I phoned again and spoke to Fortune, which I spoke to yesterday, she said that due to the time yesterday they didn't deliver and will refund me (which I'm very sceptical about) the amount that went of my bank was R243 and now this morning when I looked the amount on the order said R233 because 2 items were replaced with substitutes.

This was my first time using DASH and it will definitely be my last.