Woolworths Dash refunds may make you wait more than a month for your money!

On the 2nd of March I ordered a few items online via Woolworths dash, I’m quite the regular dash shopper and never had any issues with the service. My order was shopped and en route to me, and whilst tracking the driver I went outside to wait for him when he got close. All of a sudden the order was cancelled stating “client not available” or what have you (all whilst I’m waiting outside for him) He was nowhere to be found and took it upon himself to log off early and to heck with my order.

There started the saga of trying to get my money back. I immediately called customer services to find out what happened to my order and informed them of what the driver did (I could unfortunately no longer see his name as I would have liked to report him as well)

I got a very generic response from customer services with no real insight as to what I was to do, and I am still waiting for the call back from that day.

Numerous phone calls were made and each one informing me that the refund will be processed. Then started the emails, again with automated generic replies still not assisting me or giving me an answer regarding my refund.

I eventually called customer services again on the 10th of April (MORE THAN A MONTH DOWN THE LINE AND STILL NO ANSWER OR REFUND) the lady that assisted me was the first one to actually be of any help and spoke with her senior and assured me the refund was being processed and that it would take 3-5 working days.

We are on “working day” number 5 today and still nothing. I am really disappointed in Woolies Dash and probably won’t be able to use the service again.

Do better please!