Woolworths dash poor service

I ordered on the woolies dash app on Thursday the 25.01.2024 they had a technical problem and my order was cancelled however the problem is that my account was debited and till this I haven’t got my money back I’m so heart broken because I called them a number of times the kept saying give it some time I wrote to them on the app no response in this economic climate why would I just give away money to one of the biggest retail companies just like that I can pay at least one debit order with that money I’m beyond disappointed