Woolworths Dash order returned, but yet to be refunded

This review relates to the Dash service

On 20 December I placed an order for delivery on 21 December to Bryanston, to a saved address on the app (which I have used many times before) - Order ***.

The above order was attempted to be delivered to the same address, in a completely different province!! The address that I have saved on the app has the same address, but in Bryanston Gauteng. Not sure how this could have happened. Needless to say, Woolworths says this is my fault.

I phoned as soon as I became aware of the issue, and was assured by a guy called Neo (whom I spoke to after asking to speak to a supervisor) that the order would be canceled and the amount refunded. I was advised that the refund would take 7-10 work days... today being day 9.

The status of the order shows as delivered on the app, but this is not the case.I spoke to the driver on the day in question and he said that he would return the order back to the shop.

Since the 21st of December I have sent countless mails to both *** and *** with the only responses being the automated messages.

I phoned the call centre on 6 January, where I spoke to a lady by the name of Jade, who assured me that she will get to the bottom pf this and call me back.

Still, not a single call from anyone at Woolworths.

So now what do I do?