WOOLWORTHS DASH or rather WOOLWORTHS TRASH!

Woolworths Dash is the most disappointing on-line order and delivery solution operating in South Africa. We placed an order on Saturday the 4th of May (ORDER NUMBER O***) and paid in full as the invoice stated ALL items are in stock. However upon delivery discovered that they left out 1 item which to this day (8th of May 2024), has neither been delivered nor refunded, with NO communication from Woolworths Dash forth coming. I resorted to phoning the Customer Care line which was in itself the most challenging part being pushed from one department to the next, each time starting anew with verifying details and outlining the problem. The quality of the lines are so poor that one can hardly hear what the person on the other side is whispering. Having spent the better part of my day and several frustrating calls later, trying to find the right person to speak to I was informed that we will be refunded in what sounded like 10-15 days. WHAT???? For certain my next order will go to the extremely efficient Checkers 60 next time and every time thereafter! And I for one will advocate to every one and their friends to NEVER EVER EVER EVER use Woolworth Dash as the entire operation is a half baked chase after the real market leader namely Checkers 60! To the managers of Woolworth, maybe do your homework on the topic first and then ensure you have the right organization behind the idea before launching something outside the box like on-line orders and home deliveries. For certain Woolworths is not yet equipped to play in the arena with the big dogs today.