Woolworths dash not refunding for undelivered items

I placed an order via Woolies dash on the 9th June 2024 and incorrectly used my work address for the delivery. I asked the delivery lady to wait for me as I live 10/15min away from work but she couldn't. I understood as she was obviously at work and me delaying her would possibly delay other orders. I asked her my options she said it's either I collect or they will cancel and refund me. Someone callde me from Woolies dash and they confirmed they would refund me. It is now the 5th July and I still have not yet received my refund. I have been calling Woolworths since the 11th June and nothing. Everytime I call them they inform me that they will escalate it to the refunds department and up until today NOTHING. Last week the agent I spoke to was so nice and he said he will make sure it is paid on Friday or Monday latest and still NOTHING. Everytime I call I am told the same thing that the refunds department has not processed it. No one tells me WHY it has not been processed. My account is due for payment and I will not be paying until they refund my money. This is all going to affect my name at the Credit Bureau and not theirs. I am so upset as I keep on wasting my time and airtime calling them. No one is going to compensate me for this.