Woolworths Dash - Non Delivery!

Dear Woolworths, Yesterday was my adult daughters birthday and as a surprise for her and her 2 children, we ordered Dinner for them via the Woolworths Dash( as we now live overseas) The Order was placed and paid for, and I was notified that the shopping was completed and the delivery was on its way .

I specifically noted on the delivery instructions that the driver should call/ message my daughters number when he arrived at the security, which never happened!

I called my daughter to see if she had received a parcel from us and she had not . She checked her phone for any missed calls/ messages- none! She also checked with the security, also they had received nothing!

I then checked into the WW app and on tracking the order, it had been “ABANDONED “

My daughter called the enquiries line and they said that the driver could not get hold of anyone, so just left! This is not true, he never arrived at the complex and never delivered the food.

I expect to receive an apology, full credit , including the delivery fee and the tip .

This is not the service that we expected and are used to from Woolworths.

What was supposed to be a a nice birthday dinner for then , turned out to them having cereal for dinner. Order no: O***