Woolworths Dash Delivery Fail

I ordered food items from Woolworths via Dash delivery on the 9th of October. The order was abandoned with the claim that ‘the client didn’t answer on 3 occasions,’ but no calls were received within the stated timeframe. Now, it’s the 23rd of October, and the refund still hasn’t been allocated to my account.

This isn’t the first time I’ve experienced this with Woolworths—previous orders were also abandoned without any calls, and the worst part is, they don’t automatically refund or return the money to your account. You have to take the extra step to call them and request it, which is absolutely unacceptable for a brand of their stature. The service has been consistently disappointing and frustrating. Woolies, you need to step up your game!