Woolworths Dash - charging for items not delivered

About Woolworths Dash: I'm not only appalled by the bad service, I'm completely dumbstruck that I was charged for items that I didn't receive!!! I hadn't noticed. I hope other customers check their orders and the charges. The Dash team is *********** and three weeks later I'm still waiting for my refund from a cancelled order which they charged me for, for extra items charged that I didn't receive and for items returned which weren't refunded. I tried Woolies Dash for the second time to give them a chance to make it right. Won't make that mistake again. I keep getting emails saying that the issue is resolved when nothing has been done. They select one issue to answer and ignore everything else. Shocking! And why do they keep asking for reviews if they do nothing about the bad quality of their items???