Woolworths Dash Bad Service

On 20 February at 13:39 I placed an order for a delivery on Woolies Dash.

The transaction bombed due to issues from the app according to WW call centre.

But a hold was placed on my Cheque account for the amount and has to date not been cancelled. At first they (WW call centre) told me it would be returned within 5 days, when that didn't happen I called again then they told me 14 days.

This is totally unacceptable as I'm a pensioner and I only have a set amount of money to buy food with every month.

To date I've made 21 calls where I've been transferred from one person to another also costing me time, money and stress. Every time the story differs.

Now all of a sudden they tell me the Bank must cancel the transaction.

Is this how Woolworths treat there loyal customers?