Woolworths dash

I ordered on Woolworths dash, then I have been tracking my order via the app then I saw that it said the driver is here and I even went outside and I did not see any driver.

Eventually I decided to call their call centre of which I had to try 6 times because it would ring and the line will cut off automatically, eventually I managed to speak to someone who then told me that my order was cancelled because the customer was not available.

I then explained to the lady that usually when I order anything I receive a call from the gate to open for the delivery driver but this time I did not receive any calls. She proceeded to tell me that I will be refunded within 7 days.

There was not sign that the driver was at my place because I had successful orders from other providers so far. This is the first time this has happened to me and I’m very disappointed. I should have just stocked to checkers60. The lady that assisted via call centre was also rude!!!! I will never order from them again