Woolworth's Dash

My experience of Woolworth's Dash has been entirely negative. On Saturday 1 October, shortly after 11.00 a.m., I ordered several food items at a cost of R542. Later I was notified by SMS that it had been delivered —but it had not. I phoned the Help Centre, where details were taken and was assured that the matter would be sorted out.

Later that same day, there was another delivery notice by SMS -- but still nothing had been delivered. I pursued my complaint and asked for a refund.

On 2 October I received an enquiry from a Woolworth's Customer Service Consultant as to whether the order had been delivered and confirmed that it had not. On 3 October I noticed that my credit card had been charged with R542. Still nothing received and, yesterday, I repeated my wish to receive a refund.

Quite apart from the irritation of this, I am astonished that the only contact has been Woolworth's Customer Service -- who later explained that Dash is a separate part of the business -- and that there has been no direct or indirect contact from Dash.

I shall not be using Dash again!