Woolworths customer services very RUDE

<p>I had a call on my moms cellphone from woolworths credit department regarding outstanding amount. I explained that my mom is in ICU and had been for 3 weeks. The woman was rude and cut me short. the call was received 18:10 on the 10/2/2017. I do not understand that if the calls are recorded then what level of proffesionalism is accepted by the team leaders? No empathy was displayed and she was blatantly rude!. This was the last thing I needed with an extremely ill family memeber in hospital.</p>