Woolworths Customer Services

I sent an email to the woolworths customer services department on 24 June 2022 regarding a query with my rewards benefit. I received a reply on 27 june 2022 and was told that my query had been referred to the WRewards department. I was given this ***xx reference and to date no one from customer services or the WRewards department has contacted me regarding my query. As much as i like woolies you are dropping the ball.